Moderation
Think we got it wrong?
If something you posted on Spotto was hidden or removed, or your account was suspended, you can ask a person to look at it again. It's free, and it doesn't count against you.
Ask for a review
Email us from the address on your Spotto account, and tell us:
- your spotter name;
- what was affected: a spot, photo, comment, message, your profile, or the whole account;
- roughly when it happened;
- why you think it's fine.
No email app on this device?
Never send your password. We'll never ask for it.
What happens next.
- A person reads it. Not an automatic system. We aim to reply within three working days, and sooner if you're suspended.
- We look at it fresh, against the terms, with what you've told us.
- If we got it wrong, we put it back or lift the suspension, and tell you.
- If the decision stands, we tell you why, unless telling you would put someone else at risk.
Good to know.
- My post was hidden after a few people reported it.
- That happens automatically while it's looked at, and it's reversed if the post is fine. It's already being reviewed, but you're welcome to add your side.
- I'm suspended. Can I still use Spotto?
- Yes. You can still read, and log spots on your phone. You can't post, like, comment or message until the suspension ends or is lifted.
- Someone else posted something about me.
- Tap Report on it in the app. If you don't have Spotto, email hello@spotto.kiwi with a link or description. Under the Harmful Digital Communications Act 2015 we pass a complaint to the author within 48 hours.
- What do you do with what I send?
- We use it only to handle your request, as the privacy policy describes.